Welcome to the Co-Op

Information | Fees | Benefits


Welcome to the Co-Op

Information | Fees | Benefits


Our philosophy of patient care has led us to the conclusion that private ownership is not the most appropriate model of governance for us.  We believe that a co-operative is a far more suitable model because all patients are members and any surplus generated from the provision of care can be ploughed back into the Co-op for the benefit of members.


Interchange Health Co-Op grew out of Interchange General Practice which was founded in 1980 by Peter Rowland, a crusading doctor who was one of the leaders of the Australian response to the AIDS epidemic. In 2001 Dr Tuck Meng Soo became Practice Principal and was awarded the Medal of the Order of Australia in the 2015 Queen's Birthday Honours List for work with the disadvantaged.

Over the 40 years since its foundation, the practice became one of Canberra’s best respected primary health care clinics. Its reputation arose in part from its care for disadvantaged sectors of the population such as people with drug and alcohol and mental health problems, people who are gender and sexuality diverse and refugees.  Also, the kind of care practiced by doctors- time intensive, non-judgemental- attracted patients from all over Canberra.



At Interchange Health Co-Op we bulk bill all normal consultations with our doctors.

Often, patients who have been bulk billed feel their consultations have been rushed so that the patient comes away feeling that he or she has not been heard or properly treated.

Interchange Health Co-op has a different approach…….holistic health care 

We listen, ask questions, test assumptions, explore alternatives, evaluate, talk to fellow doctors, follow up with specialists, refer to community groups. We don’t try to get the patient out the door by prescribing pills or blood tests or referring the patient onto someone else.  In other words, we provide holistic health care

All this means that our consultations take time-on average between 20-25 minutes, much longer than the Australian average of 14 minutes and much shorter times in some bulk-billing medical centres. This does not mean that all our doctors’ consultations are long ones: if its treatment for a cough or a sick certificate the patient will be in and out in a few minutes.

What makes a good doctor?

In 2006, researchers asked nearly 200 patients treated at the famous American Mayo Clinic what made a good doctor. These were the answers they gave


Confident: The doctor's confidence gives me confidence.

Empathetic: The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me.

Humane: The doctor is caring, compassionate, and kind.

Personal: The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual.

Forthright: The doctor tells me what I need to know in plain language and in a forthright manner.

Respectful: The doctor takes my input seriously and works with me.

Thorough: The doctor is conscientious and persistent.

This describes how the doctors at Interchange Health Co-op  would like to be seen by their patients.  Maybe we are not always successful but those are the standards we set ourselves.





Annual membership fees

Standard $120

Concession $60

Only available for holders of eligible concession cards

Minors under 18

Free if member is a parent
$60 if member in own right

Mode of payment

Payment may be by credit card if made online or by credit card or in cash if made at the reception desk at 210 Anketell St Tuggeranong


Note: Interchange Health Co-op will not be accepting membership payments until 1st June 2019

Benefits & Obligations


The main benefit to members is bulk billed treatment by the doctors of their choice. Interchange Health Co-Op also provides other healthcare services at no or low cost to members. 

Members have the right to be heard at and vote at the Annual General Meeting. They also have the right to obtain a copy of the Rules of the Co-operative free of charge


Applicants cannot become Members until they have paid their membership fee

Also members are obliged to pay membership fees on time.  Rule 22 of the Co-op’s rules states

Membership of the Co-op obliges a member to pay membership fees on time.

Failure to pay the relevant fee within 2 months of the due date will lead to the cessation of bulk billed treatment until payment has been made.

If, after 4 months a member is still in arrears, and has not reached an arrangement acceptable to the Co-op, membership will be terminated.

Members must not engage in disruptive, abusive, intimidatory, violent or stalking behaviour